Dispatch software for taxis and taxi dispatch centres
All vehicles on one live map, all jobs in four columns: TaxiAgentur’s dispatch shows who is where and gets every ride to the right driver in seconds.
As of: · Publisher: TaxiAgentur.de, Focustrend advertising agency, Günzburg
TaxiAgentur’s dispatch software runs in the browser and shows all active vehicles on a map in real time. Jobs are created from calls, from the calendar or by hand, go to the drivers by push notification and, if desired, by WhatsApp, and can be followed until the passenger is dropped off. Several dispatchers can work at the same time.
What dispatch software does in a taxi business
Dispatch software for taxi companies takes ride orders, distributes them to the drivers and shows the status of every ride. It replaces the two-way radio, slips of paper and the phone chain “Who is free right now?”.
From around five vehicles upwards, nobody can keep in their head who is where and who will be free when. That is exactly when dispatch decides whether a passenger waits five or fifteen minutes – and whether a car drives empty right across town although another was just around the corner.
The cockpit: live map and four columns
TaxiAgentur’s dispatch shows everything on one screen. At the top the live map with all active vehicles, below it four columns side by side: Appointments, Open, Jobs and Completed.
Live map
All active vehicles in real time, with name and last report. A click on a vehicle shows driver, job and location.
Create a job instantly
The form sits above the map and is always open. No searching for a window when the phone rings.
Four columns in view
Appointments, Open, Jobs and Completed are side by side instead of one behind the other.
Search by text and date
Last week’s job is back in the list straight away. Completed rides remain available to view for 30 days.
How a job reaches the driver
- The job is created: from a call – taken by the AI phone answering if you wish –, from a calendar appointment at the push of a button, or by hand in the form above the map.
- It goes to the drivers: as a push notification in the driver app and, if you set it up, additionally by WhatsApp. The drivers with the shortest detour are contacted – including occupied ones, calculated from their destination.
- The first one accepts: whoever accepts first gets the ride; for the others it disappears. If a driver declines, the job goes straight back to the control centre.
- The control centre stays in charge of the job: it can create a ride for a specific driver or withdraw it from the driver – it then stays open and goes to the next one.
What the control centre sees during the ride
- Picked up and dropped off: the driver presses two buttons, and the control centre sees the passenger’s status at the same moment – no need to ask.
- Notification on arrival: the control centre is informed automatically when the destination has been reached.
- Ride in detail: map, route, stops and the points where the driver pressed a button.
- Speed and driving style: the speed driven is compared with the speed limit of the route.
- Hotspots: train and bus arrivals in your operating area show where passengers will be waiting shortly.
- Messages: the control centre writes to the driver, the driver replies – without using a private phone.
Dispatch at a glance
| Question | Answer |
|---|---|
| Where does dispatch run? | In the browser – on a computer, tablet and mobile phone. No installation. |
| How do jobs reach the drivers? | By push notification in the driver app, additionally by WhatsApp if desired. |
| Where do the locations come from? | From the GPS tracking of the driver app, continuously during the shift. |
| How many dispatchers? | Several at once; all see the same picture. |
| Several companies? | Yes, under one login – switch with one click. |
| Review | Completed rides for 30 days, with route and stops. |
For one control centre or for several companies
In a small business the boss does the dispatching personally, often on the move. That is why the software also runs on a mobile phone and a tablet.
In a larger control centre several dispatchers work at the same time. In the dashboard you decide which employee’s phone rings, and you can change this at any time.
Anyone who runs several companies signs in once and switches between them with one click – without signing out and in again.
Dispatch is one part of TaxiAgentur’s taxi software – calendar, invoicing and staff management draw on the same rides.
Frequently asked questions about taxi dispatch
Do I need a two-way radio or hardware of my own for dispatch?
No. TaxiAgentur’s dispatch runs in the browser – on a computer, a tablet and a mobile phone. The drivers use the driver app on their smartphone. Jobs and messages go through the app instead of by radio.
Does the control centre see where the vehicles currently are?
Yes. The driver app tracks the vehicle continuously by GPS during the shift. The live map shows all active vehicles in real time, with name and last report.
Can several dispatchers work at the same time?
Yes. Several workstations see the same picture, and new items light up for everyone. That way nobody takes a job away from anyone else.
What happens if a driver declines a job?
The job goes straight back to the control centre and stays open. If a driver cancels with a reason, his text appears in the control centre at that very moment. The control centre can also withdraw a job itself – it then goes to the next driver.
Does dispatch also work for advance bookings?
Yes. Advance bookings appear as appointments in the calendar. One button turns the appointment into a job – optionally for a specific driver. The drivers see their advance bookings in the app.
How long do completed rides remain visible?
Completed rides remain available to view in dispatch for 30 days – with map, route and the points where the driver pressed pick-up and drop-off.
See dispatch in live operation
In a free live demo via Zoom we create a job together and follow it on the map – from the call to the passenger’s drop-off.