Frequently asked questions about the TaxiAgentur software
The answers to what taxi operators want to know before deciding: costs, cancellation, AI phone answering, technology and data protection – brief and to the point.
As of: · Publisher: TaxiAgentur.de, Focustrend advertising agency, Günzburg
General
What is TaxiAgentur?
TaxiAgentur is cloud software for taxi, private-hire and patient transport companies. It combines AI phone answering, dispatch with live map, a driver app for iPhone and Android, calendar, invoices, an e-mail mailbox and staff management in one system – more than 100 features in eight areas.
Who is TaxiAgentur intended for?
For taxi, private-hire and patient transport companies – from the sole trader with one car to the control centre with several companies. The offer is aimed exclusively at businesses, not at private individuals.
Who is behind TaxiAgentur?
TaxiAgentur.de is a service of the advertising agency Focustrend, based in Günzburg (Bavaria). It develops and operates the software and can be reached by e-mail at info@taxiagentur.de.
What distinguishes TaxiAgentur from other taxi software?
Three things: firstly, the system includes AI phone answering that takes calls around the clock and creates the ride by itself. Secondly, call answering, dispatch, driver app, calendar, invoicing, e-mail and staff are in one single system instead of several programs. Thirdly, TaxiAgentur programs additional features on request and integrates them into the existing system.
Costs and contract
What does TaxiAgentur cost?
With monthly payment, TaxiAgentur costs 249,00 € per month (up to 10 employees), 399,00 € (up to 25 employees) or 899,00 € (up to 50 employees) – each including VAT. For more than 50 employees there is an individual quote. Annual payment is cheaper.
Which costs are added to the plan price?
Usage-based services: above all the call minutes and the phone number of the phone answering service, text messages and the AI analysis of the calls. They are billed according to actual usage. In the free live demo via Zoom, TaxiAgentur works through your own case using your own figures.
Is there a minimum term, and how do I cancel?
With monthly payment there is no minimum term: the subscription can be cancelled with one month’s notice to the end of the billing month. With annual payment the contract runs for one year and is extended by a further year unless it is cancelled one month before it expires. An e-mail is all it takes to cancel.
Can I look at TaxiAgentur beforehand?
Yes. TaxiAgentur shows the software in a free live demo via Zoom lasting about 30 minutes, on Saturdays and Sundays too if you wish. In addition, a 20-minute video on the home page explains all areas.
What happens to my data when I cancel?
You export and back up your data yourself before the end of the contract. 30 calendar days after the end of the contract, all customer and usage data is deleted, unless statutory retention obligations prevent this.
AI phone answering
How does TaxiAgentur’s AI phone answering work?
An artificial intelligence takes the call when nobody else can. It conducts the conversation in normal language, recognises name, pick-up address, destination, date and time, enters the ride in the calendar and sends it to the drivers. A recording, a transcript and a short summary remain of every call.
Does the caller notice that they are talking to an AI?
Yes, the greeting says so at the start of the call. The caller hears a natural voice and speaks quite normally – no keypad menu and no spelling out. Anyone who would rather speak to a person is put through.
Do I need a new phone number for AI phone answering?
No. You receive your own service number and forward your existing phone number to it. Your customers keep dialling the number they know.
What happens if the AI does not pick up for once?
Then the phone rings for your employees as before. This fallback is built in, so that no call goes nowhere. In addition, the AI can be switched off at any time – entirely, at certain times or for a single call.
Are the calls recorded?
Yes. Every call is recorded and transcribed as text; callers are told this before the recording starts. Recordings and transcripts are not used to train AI models.
Technology and set-up
Do I have to install anything for TaxiAgentur?
No. TaxiAgentur runs in the browser – on a computer, a tablet and a mobile phone – and can also be added to the home screen as an app. Only the drivers install the driver app from the App Store or the Google Play Store.
Can I manage several companies with one login?
Yes. Anyone who runs several companies signs in once and switches between them with one click. An employee can be managed in several companies without being created twice.
Can I continue to use my existing e-mail address?
Yes. Existing mailboxes are integrated via IMAP, sending runs through your own SMTP server, and the sender remains your address. Several mailboxes can be run side by side.
Can Google, Apple or Outlook calendars be integrated?
Yes. External calendars from Google, Apple or Outlook can be integrated by subscription; external appointments then appear automatically in TaxiAgentur’s calendar.
How do I get started with TaxiAgentur?
In three steps: look at the software in the free live demo via Zoom, choose a plan on the home page and create the account, then add employees, get the driver app onto the drivers’ mobile phones and forward your own phone number to the service number.
Does TaxiAgentur build features to my requirements?
Yes. Additional features are programmed on request and integrated into the existing system. Such custom developments are agreed and paid for separately.
Data protection and security
Where is TaxiAgentur’s data stored?
On servers in Germany, in the data centre of Hetzner Online GmbH. Access is encrypted without exception, and a monitoring service watches over the system around the clock.
Is TaxiAgentur designed for the GDPR (DSGVO)?
Yes. The servers are located in Germany, and TaxiAgentur provides a data processing agreement, a record of processing activities and an AI policy. These documents are publicly available on the “Data protection & AI” page.
Which other service providers are involved?
TaxiAgentur uses further providers for telephony, speech recognition, push notifications, payment processing and WhatsApp notifications. The complete list with location and legal basis can be found on the “Data protection & AI” page.
Read on
- Prices: the plans, what they cost and what is added.
- AI phone answering: how the artificial intelligence answers calls.
- Taxi software comparison: twelve criteria as a checklist.
- Data protection & AI: data processing, service providers and AI policy.
Your question was not included?
In a free live demo via Zoom we answer everything that has remained open here – for your business and with your figures.